Technology Tools for Restaurants

The fourth industrial revolution has brought new innovative tools and technologies. Businesses that have adopted some of these technologies are poised to experience rapid growth, offer customers a frictionless experience and see increased profit margins. In the restaurant industry, embracing technology has enabled them to better their operations at various value chain points. Restaurants should invest in digital technology, which will help position them to offer an improved and better online and in-store experience to customers, especially when the sector is recovering from the coronavirus pandemic. Here are the top technologies restaurants should adopt in 2021.

Point-of-Sale System (POS)

Modern POS systems handle payments and come with other added functions, such as analyzing customer data, inventory tracking, invoicing, and managing receipts. Restaurants should invest in a robust POS system, such as Revel, which is ideal for large restaurants, and those with multiple locations and franchises. A square POS system is suitable for new restaurants and is compatible with all android and iOS devices, and it features shift reports, real-time sales, and payroll management. It’s recommended that operators choose a POS system depending on the size of the restaurant and its needs.

Online Ordering Software

Online ordering will be essential for the growth and survival of restaurants post-Covid. When shopping for online ordering software, restaurateurs should go for one that provides multiple payment getaways, one that integrates with the POS system, and one that has multi-channel ordering points for customers.

Other tech tools that restaurants should consider include contactless payments, back-of-house management, staff scheduling, and delivery systems to reduce over-reliance on third-party aggregator Apps.

Benefits of Investing in Restaurant Technology

Many restaurants are leveraging technology to drive growth and improve operational efficiency. Technology affects restaurants in all aspects of operation, including customer service, employee scheduling, and kitchen management. Restaurant technology falls under several categories, including kitchen automation, operations, customer service, and sustainability. Though there can be disadvantages of implementing different technologies in a restaurant, such as employees finding it difficult to get used to the new systems, the advantages outweigh the negatives. Here are some benefits of investing in restaurant technology.

Better Customer Service

By using an inventory management system, your restaurant will not run out of ingredients hence ensuring that the customer always finds their favorite food on the menu. Also, ensure that you provide a variety of ordering options to improve customer service. These options may include online ordering and kiosk stations.

Increased Profits

Restaurants that have invested in restaurant technology have recorded more revenue leading to increased profits. According to a report, diners who place their orders online tend to spend about 12% more than in-house customers. Automated scheduling software has enabled restaurants to cut on costs since they can reduce labor expenses.

More Efficient Business Operations

Kitchen automation combined with POS systems has enabled restaurants to operate in a well-organized and streamlined way.